Greater Miami and The Beaches needs YOU to keep our visitors happy and our tourism economy strong!

Sign up for the Miami Begins with Me Customer Service Champion Program Course being offered by the Greater Miami Convention & Visitors Bureau. This FREE training program is offered in-person AND now also online!

Complete the 3-hour course online OR in person to receive the following:

• Discount offers from program partners, including area attractions
• Chance to win annual grand prize award of a cruise for two out of PortMiami!

Click here to register for the ONLINE COURSE or review the upcoming dates below to attend a live, in-person class.

Description: Designed for tourism & hospitality professionals, as well as interested community members.

Cost: Free

The four classes offered to complete the course are:

- Economic Impact of Tourism
- Amazing Miami Attractions
- History, Heritage and Key Neighborhoods
- Customer Service Refresher

Description: Designed for front line employees who have daily guest or customer interaction.

Cost: Free

Focuses on best practices for guest arrival, in-house, incident recovery, and departure experiences. Also highlights the economic impact of tourism along with destination visitor profiles and expectations.

Additional Dates Coming Soon!

Description: Targeted at multiple levels of hospitality professionals, as well as interested community members.

Cost: Free

Focuses on the best practices for providing welcoming and inclusive experiences for lesbian,
gay, bisexual, transgender, and gender nonbinary visitors and their families to the Miami region.

Click here to register for the online course.

Additional Dates Coming Soon!