miami begins with me

Customer Service Champion Program

 

Greater Miami and The Beaches needs YOU to keep our visitors happy and our tourism economy strong!

Sign up for the Miami Begins with Me Customer Service Champion Program Course being offered by the Greater Miami Convention & Visitors Bureau. This FREE training program is offered in-person AND now also online!

Complete the 3-hour course online OR in person to receive the following:

  • Discount offers from program partners, including area attractions
  • Chance to win annual grand prize award of a cruise for two out of PortMiami!

Click here to register for the ONLINE COURSE or review the upcoming dates below to attend a live, in-person class.
 
 
 

Miami Begins with Me
Destination & Customer Service Training Course

Designed for tourism and hospitality professionals, as well as interested community members

Cost: Free

The four classes offered to complete the course are:

  • Economic Impact of Tourism
  • Amazing Miami Attractions
  • History, Heritage and Key Neighborhoods
  • Customer Service Refresher
 
 
Date Time Location Register Link
Thu., 7/20/23
 9 a.m. - 12 noon
 GMCVB Office
701 Brickell Avenue
Suite 2700
Miami, FL 33131
 Register
 

Miami Begins with Me
Hospitality & Guest Relations Training Course

Designed for front line employees who have daily guest or customer interaction

Cost: Free

Focuses on Best Practices for Guest Arrival,
In-House, Incident Recovery, and Departure experiences

Also Highlights The Economic Impact of Tourism
along with Destination Visitor Profiles and Expectations

 
 
 
Date Time Location Register Link
 

Additional Dates Coming Soon!
 
 
 

Miami Begins with Me
LGBTQ Sensitivity & Awareness Training

Targeted at multiple levels of hospitality professionals, as well as interested community members.

Cost: Free

Focuses on the best practices for providing welcoming and inclusive experiences for lesbian,
gay, bisexual, transgender, and gender nonbinary visitors and their families to the Miami region.

Click here to register for the online course
 
 
Date Time Location Register Link
 

Additional Dates Coming Soon
 
 
 
 
MIAMI-Greater Miami Convention & Visitors Bureau
 
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