MULTICULTURAL MIAMI

Hospitality industry & Education

Construction of Grand Hyatt Miami Beach Convention Center Hotel Set to Begin This Summer

With construction set to begin this summer on the Grand Hyatt Miami Beach Convention Center Hotel, the city’s convention center campus will continue to evolve into one of the most sought-after meeting and convention destinations in the world. Designed by Arquitectonica, the 800-room hotel will enhance Miami Beach’s Convention Center District with new public spaces, improved connectivity, and privately-funded infrastructure and resiliency upgrades. The project will create an estimated 1,909 on-site construction jobs, 724 full-time jobs and 225 indirect jobs.

Forbes Travel Guide Hospitality Training - Leadership Level

This free virtual hospitality training session is designed for managers and leadership. This session's topic will focus on driving a thriving service culture where the leaders will create an environment of trust, respect, honesty, and commitment to excellence with their employees and the guest. Discussions will include how leaders and employees will engage with each other and work as a team to accomplish excellent service levels. This is a 90-minute session followed by a 15-minute Q&A, held on June 13. Click here to register today.

Forbes Travel Guide Hospitality Training - Frontline Level

This free virtual hospitality training session reviews foundational standards of exceptional service, to establish trust and put guests at ease, and is designed for all venues and areas, including front-line staff and managers. This session's topic will focus on driving a thriving service culture where the employees will create an environment of trust, respect, honesty, and commitment to excellence with their supervisors and the guest. Discussions will include how leaders and employees will engage with each other and work as a team to accomplish excellent service levels. This is a 60-minute session followed by a 15-minute Q&A, held on June 13. Click here to register today.

GMCVB to Participate in Business Tourism Mission Trip to Africa

Under the leadership of Commissioner Jean Monestime, Connie Kinnard, VP of Multicultural Tourism & Development and Jose Sotolongo, Director of Sports & Entertainment will join the Miami-Dade County Mission to Africa June 10-24. The trip focuses on trade, tourism and other partnerships. Over 40 attendees will visit Morocco, Ghana, Nigeria, and Kenya. The GMCVB will participate in two legs of the trip, Morocco and Kenya.

American Airlines Continues Caribbean Expansion with Service to Ocho Rios, Jamaica

As American celebrates its 45th anniversary in Jamaica, they announced the launch their third destination in the island, Ocho Rios, becoming the first U.S. airline that offers access to this Caribbean paradise. Flight 4007 will connect customers with Ian Fleming International Airport, just minutes away from some of Jamaica’s most beautiful natural treasures, like James Bond Beach and Dunn's River Falls. Service between Miami International Airport (MIA) and Ian Fleming International Airport (OCJ) launches on Nov. 5 and will be operated by Envoy on Wednesdays and Saturdays with Embraer E175 aircraft. American Airlines® - Search flights to Jamaica (aa.com).

Five-Star Nod to Greater Miami and Miami Beach

The 2022 Forbes Travel Guide Star Awards have been announced and once again, Greater Miami and Miami Beach score big. For a 10th consecutive year, Acqualina Resort & Residences in Sunny Isles has been named a Five-Star resort. Rounding out the destination’s Five-Star properties: Faena Hotel Miami Beach; Four Seasons Hotel at The Surf Club, Surfside; Mandarin Oriental, Miami; The Setai, Miami Beach; and the St. Regis Bal Harbour Resort. Learn more about our Five and Four-Star Winners here, including restaurants and spas.

Register Online for Miami Begins with Me & Miami Begins with Me with LGBTQ Diversity & Inclusion Customer Service Champion Training!

While we look forward to resuming our in-person training sessions, we are pleased to invite you to participate in Greater Miami Convention & Visitors Bureau's online courses that have been recently updated: Miami Begins with Me and Miami Begins with Me with LGBTQ Diversity & Inclusion Customer Service Champion program. Register now to take this interesting and informative course anytime. Note you can start and stop the course to be flexible to fit your schedule. Click here to register.

Free Virtual Hospitality Trainings

Forbes Travel Guide, the Miami Beach Visitor and Convention Authority (MBVCA) and the Greater Miami & The Beaches Hotel Association invite you to participate in their free online hospitality training program. The Forbes Travel Guide Online Training program for Miami Beach based employees has learning paths customized for employees’ specific tasks within an organization. Click here to learn more.

MIAMI-Greater Miami Convention & Visitors Bureau